TRADESFOLKS PVT. LTD.

SHIPPING & DELIVERY POLICY

Effective Date: 01 January 2026
Last Updated: 07 September 2026

This Shipping & Delivery Policy explains the general shipping, dispatch, delivery, and logistics terms applicable to products purchased through Tradesfolks.in.

Tradesfolks.in operates as an online business marketplace/platform where products may be offered by different Sellers, suppliers, manufacturers, distributors, and other business users. Accordingly, shipping arrangements, delivery timelines, charges, and serviceability may vary depending on the Seller, product, destination, and applicable order terms.

Users are advised to review the product page, Seller's shipping terms, and final order summary before completing an order.

---

1. What Are the Delivery Charges?

Delivery charges may vary depending on:

• Seller
• Product
• Order value
• Delivery location
• Package size and weight
• Shipping method
• Applicable courier or logistics arrangements

Where applicable, delivery charges will be displayed to the User before the order is completed.

Users should review the final order summary and applicable shipping information before confirming their purchase.

---

2. Why Does the Delivery Date Not Correspond to the Stated Delivery Timeline?

The estimated delivery date is calculated based on information available when the order is placed.

Delivery may be affected by factors including:

• Public holidays
• Sundays or non-working days
• Seller processing time
• Courier partner schedules
• Weather or natural events
• Transportation delays
• Remote or difficult-to-service locations
• Customs procedures, where applicable
• Government restrictions
• Other circumstances beyond the reasonable control of the Seller or Tradesfolks.in

Accordingly, the actual delivery date may occasionally differ from the estimated delivery timeline displayed on the Site.

---

3. What Is the Estimated Delivery Time?

Estimated delivery time may vary from product to product and Seller to Seller.

Generally, Sellers will process and dispatch orders within the timeframe specified on the relevant product page, where such information is provided.

Delivery time may depend on:

• Seller offering the product
• Product availability
• Seller's processing and dispatch time
• Shipping method selected
• Delivery destination
• Seller's location
• Courier availability
• Destination serviceability
• Other logistical factors

Business days generally exclude Sundays and applicable public holidays unless otherwise specified.

---

4. Are There Any Hidden Charges?

Tradesfolks.in aims to provide clear pricing information to Users.

Where applicable, the following may be displayed during the relevant purchase or checkout process:

• Product price
• Applicable taxes
• Shipping charges
• Handling charges
• Other applicable fees

Shipping or delivery charges may be charged separately depending on the Seller's shipping policy.

Users are advised to review the final order summary before completing a purchase.

---

5. Why Does the Estimated Delivery Time Vary Between Sellers?

Different Sellers may offer different delivery timelines for the same or similar products.

Delivery times may depend on:

• Product availability
• Seller location
• User's delivery location
• Seller processing time
• Courier partner availability
• Shipping method
• Destination serviceability
• Other logistical factors

Where the feature is available, Users may enter their delivery PIN code to obtain a more accurate indication of delivery availability and estimated timing.

---

6. Why Does a Seller Not Ship to My Location?

A product may not be available for delivery to every location.

Delivery serviceability may depend on:

• Whether the Seller ships to the destination
• Courier service availability
• Applicable legal or regulatory requirements
• Product-specific shipping restrictions
• Geographic limitations
• Logistical limitations
• Destination serviceability

Where supported, Users may enter their PIN code during the purchase process to check whether delivery is available.

Sellers may restrict delivery to certain locations based on their shipping arrangements and applicable requirements.

---

7. Is Cash on Delivery (COD) Available?

Cash on Delivery (COD) may be available only for selected products, Sellers, locations, and order values.

COD availability may depend on:

• Courier partner
• Delivery location
• Product type
• Order value
• Seller's shipping arrangements
• Other operational factors

If COD is available for a particular order, the option will be displayed during checkout.

If COD is not displayed, the payment method may not be available for that particular order or delivery location.

---

8. How Can I Return an Item?

Where returns are permitted for a particular product, Users may initiate a return request through the applicable return or support process provided by Tradesfolks.in.

Return eligibility may depend on:

• Product category
• Seller's return policy
• Condition of the product
• Reason for return
• Applicable return period
• Product-specific terms
• Other applicable order conditions

After a return request is submitted, the User may receive further instructions regarding the return and pickup process.

Where pickup service is available, the applicable logistics or delivery partner may collect the product from the User.

Where pickup is unavailable, the User may be required to return the product through an appropriate courier service in accordance with the applicable return instructions.

Any applicable return shipping charges will be handled according to the Seller's return policy and the applicable order terms.

---

9. I Did Not Receive My Order but Received a Delivery Confirmation. What Should I Do?

If an order has been marked as delivered but the User has not actually received it, the User should report the issue to Tradesfolks.in or the relevant Seller as soon as reasonably possible.

The User may be required to provide:

• Order number
• Delivery address
• Contact details
• Delivery information
• Relevant communication or evidence
• Any other information reasonably required for investigation

Tradesfolks.in or the relevant Seller may coordinate with the applicable courier or delivery partner to investigate the delivery status.

---

10. Product Availability Statuses

10.1 In Stock

In Stock generally means that the Seller currently has the product available for sale or dispatch.

The estimated delivery time may vary depending on the Seller's location, User's delivery PIN code, courier availability, and other logistical factors.

10.2 Available

Available generally means that the product can be supplied by the Seller, but the Seller may require additional time to procure, prepare, or arrange the product before dispatch.

The delivery timeline may therefore depend on procurement and shipping time.

10.3 Preorder / Forthcoming

Preorder or Forthcoming generally means that the product is expected to become available at a future date and may be ordered in advance where the Seller provides such an option.

The expected release or dispatch date, where available, may be displayed on the relevant product page.

Delivery after release may depend on the Seller's processing time and shipping arrangements.

10.4 Out of Stock

Out of Stock means that the product is currently unavailable for purchase.

Where a notification feature is available, Users may use it to receive information when the product becomes available again.

10.5 Imported

Imported generally means that the product may be sourced from outside India.

Imported products may require additional processing, customs clearance, transportation, or other logistics and may therefore have longer delivery timelines.

Users should review applicable information regarding delivery, duties, taxes, customs requirements, and other charges before placing an order.

10.6 Back in Stock Soon

Back in Stock Soon generally indicates that a product that was previously unavailable may become available again.

Availability and expected timelines may vary depending on the Seller.

10.7 Temporarily Unavailable

Temporarily Unavailable means that the product is currently unavailable but may become available again in the future.

Where available, Users may use the notification feature to receive updates regarding availability.

10.8 Permanently Discontinued

Permanently Discontinued means that the product is no longer being offered for sale by the relevant Seller or is no longer available for procurement.

10.9 Out of Print

Out of Print generally applies to published material that is no longer being published or supplied by the relevant publisher or Seller.

Availability may depend on the Seller or supplier.

---

11. Does Tradesfolks.in Deliver Internationally?

International delivery may or may not be available depending on:

• Seller
• Product
• Destination country
• Shipping arrangements
• Applicable laws and regulations
• Customs requirements
• International logistics availability
• Product-specific restrictions

Where international delivery is available, applicable shipping options, charges, estimated delivery timelines, taxes, customs duties, and other applicable requirements may be displayed during the purchase process or communicated by the Seller.

Users are responsible for providing an accurate delivery address and complying with applicable import, customs, tax, and other legal requirements of the destination country.

Tradesfolks.in does not guarantee international delivery for every product or destination.

---

12. Delivery Delays

Delivery timelines shown on the Site are estimates unless expressly stated otherwise.

Tradesfolks.in shall not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Courier or logistics disruptions
• Natural events
• Government restrictions
• Customs procedures
• Strikes or transportation disruptions
• Technical issues
• Incorrect or incomplete address information
• Incorrect contact information
• Remote-location limitations
• Other unforeseen circumstances

Users should ensure that their delivery address, contact number, PIN code, and other required information are accurate and complete.

---

13. Seller Responsibility for Shipping

Where a product is sold by a third-party Seller, the Seller may be responsible for:

• Processing the order
• Preparing the product for dispatch
• Providing accurate product and shipping information
• Handing the product to the applicable logistics provider
• Complying with applicable shipping requirements
• Providing relevant tracking information, where available

Seller-specific shipping terms may apply to individual products or orders.

---

14. Tracking Information

Where tracking is available, Users may receive tracking information through the Site, Seller, courier partner, email, SMS, or other applicable communication channels.

Tracking availability and frequency of updates may depend on the Seller and logistics provider.

Tradesfolks.in does not guarantee that tracking information will be available for every order.

---

15. Incorrect or Incomplete Delivery Information

Users are responsible for providing accurate and complete delivery information.

This may include:

• Full name
• Complete delivery address
• PIN code
• Contact number
• Email address, where required
• Other information necessary for delivery

Delays, failed deliveries, or additional charges resulting from incorrect or incomplete information may be handled according to the applicable Seller, courier, and order terms.

---

16. Questions & Support

For questions regarding shipping, delivery, returns, or an existing order, Users may contact Tradesfolks.in through the support channels available on the Site.

Website: www.tradesfolks.in
Email: support@tradesfolks.in

Users should include relevant order or product information when contacting support so that the issue can be reviewed efficiently.

---

17. Policy Updates

Tradesfolks.in may update or modify this Shipping & Delivery Policy from time to time to reflect changes in its services, Seller arrangements, logistics processes, legal requirements, or operational practices.

The updated version will be published on the Site with the applicable effective date.

Users are encouraged to review this policy periodically.

---

Contact Information

Tradesfolks Pvt. Ltd.
Website: www.tradesfolks.in
Email: support@tradesfolks.in

© Tradesfolks Pvt. Ltd. All Rights Reserved.