TRADESFOLKS PVT. LTD.

PRIVACY POLICY

Effective Date: 01 January 2026
Last Updated: 07 September 2026

Tradesfolks Pvt. Ltd. (“Tradesfolks”, “we”, “us”, or “our”) respects the privacy of its users, customers, sellers, buyers, business partners, and visitors.

This Privacy Policy explains how Tradesfolks may collect, use, store, disclose, and protect information when you access or use www.tradesfolks.in and the services, features, and facilities available through our platform.

By accessing or using Tradesfolks.in, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should discontinue your use of the website and its services.

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1. INFORMATION WE COLLECT

In order to provide, operate, maintain, improve, and secure our services, we may collect information from users through different sources.

1.1 Information Provided by Users

When you register, create an account, submit a business listing, make an inquiry, contact us, or otherwise interact with our platform, we may collect information such as:

• Name
• Company or business name
• Email address
• Phone or mobile number
• Postal or business address
• Business information
• Product and service information
• Business registration details
• Information submitted through forms
• Account and registration information
• Information provided through inquiries or communications
• Other information voluntarily submitted by the user

Users should provide accurate and appropriate information and should avoid submitting information that they do not wish to share or make publicly available.

1.2 Business and Transaction Information

When users interact with products, services, sellers, buyers, suppliers, or other business activities through our platform, we may collect relevant information such as:

• Inquiry details
• Product or service requirements
• Order-related information
• Transaction-related information
• Business communication records
• Service requests
• Account-related information

Where payment or transaction processing is handled by third-party payment providers, the processing of payment information may also be governed by the privacy policies and terms of those respective providers.

1.3 Technical and Usage Information

We may automatically collect certain technical and usage information when you access or use our website.

This may include:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Date and time of access
• Referring pages
• General website usage information
• Website navigation and interaction information
• Information relating to website performance and security

This information may be used for analytics, security, troubleshooting, website improvement, and providing a better user experience.

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2. USE OF INFORMATION

We may use the information collected through our website and services for purposes including:

• Providing, operating, and maintaining our website and services
• Creating and managing user accounts
• Processing registrations and business listings
• Facilitating communication between buyers, sellers, suppliers, businesses, and other users
• Processing inquiries, orders, transactions, and service requests
• Providing customer and technical support
• Improving our website, services, features, and user experience
• Understanding website usage and user preferences
• Maintaining website security and preventing unauthorized access
• Detecting and preventing fraud, misuse, spam, and prohibited activities
• Communicating important service-related information
• Maintaining business and transaction records
• Complying with applicable laws, regulations, legal processes, and governmental requirements
• Protecting the rights, property, safety, and security of Tradesfolks, our users, and others

We may also use information for other purposes that are reasonably necessary to operate and improve our platform, subject to applicable law.

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3. SHARING AND DISCLOSURE OF INFORMATION

Tradesfolks does not sell or rent users' personal information for unauthorized purposes.

We may share or disclose information where reasonably necessary to operate our platform, provide requested services, facilitate transactions, or comply with applicable law.

Information may be shared with:

• Service providers assisting us in operating our website
• Hosting and technology providers
• Analytics and communication service providers
• Payment service providers
• Logistics or other service providers where applicable
• Business partners where necessary to provide requested services
• Government, regulatory, law-enforcement, or statutory authorities where required by law
• Other parties where disclosure is legally permitted or reasonably necessary to protect the rights, property, safety, security, or legitimate interests of Tradesfolks, our users, or others

We expect service providers and other parties receiving information from us to handle such information appropriately and in accordance with applicable requirements.

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4. PUBLIC BUSINESS INFORMATION

Tradesfolks is a business-oriented platform that may allow businesses, manufacturers, suppliers, exporters, wholesalers, service providers, buyers, sellers, and other users to publish business-related information.

Information voluntarily submitted for public display may appear on areas of the website such as:

• Business listings
• Product pages
• Service pages
• Business profiles
• Trade leads
• Catalogs
• Promotional sections
• Other publicly accessible areas of the platform

Users should carefully consider the information they submit for public display and should not provide personal or confidential information that they do not wish to make publicly available.

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5. PROTECTION OF INFORMATION

Tradesfolks takes reasonable administrative, technical, physical, and organizational measures to protect user information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

We restrict access to information where appropriate to authorized personnel, service providers, or other parties who require such access for legitimate business or operational purposes.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we make reasonable efforts to protect user information, we cannot guarantee absolute security of information transmitted through the Internet or stored electronically.

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6. USER ACCOUNT SECURITY

Users are responsible for maintaining the confidentiality of their account credentials, including usernames, passwords, and other authentication information.

Users should:

• Keep their login credentials confidential
• Avoid sharing passwords or account credentials with others
• Use appropriate security practices when accessing their accounts
• Log out of their accounts when using shared or public devices
• Promptly notify Tradesfolks if they believe their account has been accessed without authorization

Tradesfolks shall not be responsible for unauthorized access resulting from a user's failure to maintain the confidentiality of their account credentials, to the extent permitted by applicable law.

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7. COOKIES AND SIMILAR TECHNOLOGIES

Tradesfolks.in may use cookies and similar technologies to:

• Operate and maintain the website
• Remember user preferences
• Improve website functionality
• Understand website usage
• Analyze traffic and performance
• Improve user experience
• Maintain website security

Cookies may also be used by third-party service providers that provide analytics, advertising, or other services on or in connection with our website.

Where advertising services are used on our website, third-party advertising providers, including Google, may use cookies or similar technologies to provide, measure, personalize, or improve advertising, subject to their respective policies and applicable requirements.

Users may be able to control or disable cookies through their browser settings. However, disabling certain cookies may affect the availability or functionality of some features of the website.

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8. THIRD-PARTY SERVICES AND WEBSITES

Our website may contain links to third-party websites, applications, services, payment providers, or other platforms.

Third-party websites and services may have their own privacy policies, terms, and data-processing practices.

Tradesfolks does not control and is not responsible for the privacy practices, content, security, or data-processing activities of third-party websites or services.

Users are encouraged to review the privacy policies and terms of third-party websites before providing personal information or using their services.

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9. DATA RETENTION

We may retain user, business, communication, and transaction-related information for as long as reasonably necessary for purposes including:

• Providing and maintaining our services
• Maintaining user accounts
• Maintaining business and transaction records
• Providing customer support
• Resolving disputes
• Preventing fraud and misuse
• Enforcing our agreements
• Complying with legal, regulatory, tax, accounting, or other applicable obligations

When information is no longer reasonably required and there is no legal or legitimate reason for retaining it, reasonable steps may be taken to delete, anonymize, or otherwise dispose of the information as appropriate.

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10. ACCESS, CORRECTION AND INFORMATION REQUESTS

Users may contact Tradesfolks if they wish to request access to, correction of, or clarification regarding personal information held by us, subject to applicable laws and reasonable verification requirements.

To protect user information, we may take reasonable steps to verify the identity of a person making an information-related request.

Users may contact us using the contact details provided in the Questions, Clarifications and Grievances section below.

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11. DATA RELATED TO CHILDREN

Tradesfolks.in is a business-oriented platform and is not intended to knowingly collect personal information from individuals who are not legally permitted to use the services under applicable law.

We do not knowingly request personal information from children for purposes unrelated to the legitimate operation of our services.

If we become aware that information has been submitted in violation of applicable requirements, we may take appropriate steps to address the situation.

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12. LEGAL AND REGULATORY DISCLOSURES

Tradesfolks may disclose user information where reasonably necessary or legally required to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government or regulatory authorities
• Comply with court orders or legal processes
• Investigate suspected fraud, abuse, or security incidents
• Prevent unauthorized or prohibited activities
• Enforce our Terms & Conditions and other applicable agreements
• Protect the rights, property, safety, and security of Tradesfolks, its users, or other persons

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13. CHANGES TO THIS PRIVACY POLICY

Tradesfolks may update, modify, or revise this Privacy Policy from time to time.

Any revised version of this Privacy Policy will be published on this page. The updated version will become effective upon publication unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically to remain informed about how their information is handled.

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14. QUESTIONS, CLARIFICATIONS AND GRIEVANCES

If you have any questions, concerns, requests, clarifications, or grievances regarding this Privacy Policy or the handling of your personal or business information, please contact us.

Tradesfolks Pvt. Ltd.

Email: info@tradesfolks.in
Website: www.tradesfolks.in

We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable requirements.

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15. ACKNOWLEDGEMENT

By accessing or using www.tradesfolks.in, you acknowledge that you have read and understood this Privacy Policy and understand how information may be collected, used, shared, and protected as described above.

If you do not agree with this Privacy Policy, please discontinue your use of the website and its services.

Contact Information

Tradesfolks Pvt. Ltd.
Website: www.tradesfolks.in
Email: support@tradesfolks.in

© Tradesfolks Pvt. Ltd. All Rights Reserved.