TRADESFOLKS PVT. LTD.

SUPPORT POLICY

Effective Date: 01 January 2026
Last Updated: 07 September 2026

Tradesfolks Pvt. Ltd. (“Tradesfolks”, “we”, “us”, or “our”) is committed to providing a reliable, professional, and accessible support experience to users of www.tradesfolks.in.

This Support Policy explains how users can contact Tradesfolks for assistance relating to accounts, business listings, products, services, inquiries, transactions, payments, technical issues, complaints, and other platform-related matters.

Tradesfolks operates as a business-oriented marketplace and platform connecting buyers, sellers, suppliers, manufacturers, exporters, wholesalers, distributors, service providers, and other business users.

1. SCOPE OF SUPPORT

Tradesfolks support may assist users with matters including:

• Account registration and login
• Account-related issues
• Business profile and listing issues
• Product and service listing issues
• Buyer and seller inquiries
• Platform navigation
• Technical problems
• Website functionality
• Subscription or paid services
• Payment-related queries
• Order or transaction-related assistance
• Listing updates or corrections
• Reporting inappropriate or misleading content
• Fraud or suspicious activity reports
• Privacy-related requests
• General platform-related questions

Support availability and the type of assistance provided may depend on the nature of the issue and the service involved.

2. HOW TO CONTACT SUPPORT

Users can contact Tradesfolks through the following channels:

Email: support@tradesfolks.in
Website: www.tradesfolks.in
Phone: +91-7827371373

When contacting support, users should provide sufficient information to help us understand and investigate the issue.

Depending on the matter, this may include:

• Full name
• Registered email address
• Registered phone number
• Business name
• User/account information
• Order or transaction reference
• Listing or product details
• Description of the issue
• Relevant screenshots, photographs, documents, or other supporting information

Users should avoid sending passwords, OTPs, card PINs, CVVs, or other highly sensitive authentication information to support.

3. ACCOUNT AND LOGIN SUPPORT

Tradesfolks may assist users with account-related issues such as:

• Registration problems
• Login difficulties
• Password-related issues
• Account information updates
• Account access concerns
• Business profile issues
• Account-related technical problems

For security purposes, Tradesfolks may request reasonable information to verify the identity or ownership of an account before making certain changes or providing account-related assistance.

Tradesfolks will not normally request a user's password, OTP, card PIN, CVV, or other confidential authentication credentials.

4. BUSINESS LISTING SUPPORT

Registered businesses may contact support regarding their business listings or profiles.

Support may assist with matters such as:

• Creating or updating business information
• Correcting inaccurate information
• Listing-related technical issues
• Product or service information
• Business profile updates
• Duplicate listing concerns
• Listing visibility issues
• Reporting unauthorized use of business information

Sellers and business users are responsible for ensuring that the information submitted to the Platform is accurate, lawful, complete, and up to date.

5. PRODUCT AND SERVICE SUPPORT

For product or service-related issues, users should provide the relevant product, Seller, inquiry, order, or transaction details where available.

Where a product or service is provided by an independent Seller, Tradesfolks may assist in facilitating communication or directing the user to the appropriate Seller.

The relevant Seller may remain responsible for matters relating to:

• Product quality
• Product specifications
• Availability
• Pricing
• Order fulfillment
• Delivery
• Returns
• Replacement
• Refunds
• Seller-specific commercial terms

unless Tradesfolks has expressly agreed to handle the relevant service.

6. BUYER SUPPORT

Buyers may contact Tradesfolks regarding:

• Product or service inquiries
• Seller communication
• Business information
• Listing concerns
• Order-related issues
• Transaction-related concerns
• Suspicious or misleading listings
• Platform-related problems

Where the issue relates directly to an independent Seller, Tradesfolks may facilitate communication between the buyer and Seller where appropriate.

7. SELLER SUPPORT

Sellers may contact Tradesfolks regarding:

• Seller account issues
• Business verification
• Product listing issues
• Buyer inquiries
• Platform functionality
• Seller dashboard issues
• Subscription or paid services
• Payment-related queries
• Policy-related concerns
• Technical problems
• Account restrictions or suspensions

Sellers remain responsible for complying with the Seller Policy, Terms & Conditions, applicable laws, and other applicable Platform policies.

8. PAYMENT SUPPORT

For payments made through Tradesfolks or an applicable third-party payment provider, users may contact support regarding:

• Payment status
• Payment confirmation
• Failed transactions
• Duplicate payment concerns
• Refund status
• Billing-related issues
• Subscription or service charges

For security reasons, users should never send complete card numbers, CVV numbers, PINs, OTPs, passwords, or other confidential payment credentials through email, chat, or support communications.

Where a payment is processed by a third-party payment provider, resolution of certain payment issues may also depend on that provider's systems, policies, and processing timelines.

9. ORDER, RETURN AND REFUND SUPPORT

For order-related issues, users should provide the applicable order or transaction details.

Tradesfolks support may assist with:

• Order-related queries
• Return requests
• Refund-related queries
• Replacement concerns
• Cancellation-related queries
• Seller communication

Returns, cancellations, replacements, and refunds may be subject to the applicable Return & Refund Policy, Seller terms, product terms, transaction terms, and applicable law.

Where an independent Seller is responsible for the transaction, Tradesfolks may assist with communication but may not be able to independently approve a refund or replacement unless Tradesfolks is responsible for the relevant transaction.

10. TECHNICAL SUPPORT

Users may report technical issues affecting the functionality of Tradesfolks.in.

Examples include:

• Website errors
• Login problems
• Registration problems
• Broken links
• Page loading issues
• Listing submission problems
• Dashboard errors
• Payment page errors
• Mobile or browser compatibility issues

Users are encouraged to provide:

• Page or feature affected
• Description of the problem
• Device type
• Browser information
• Screenshot or screen recording, where useful
• Approximate date and time of the issue

Tradesfolks may investigate reported technical issues and take reasonable steps to restore or improve functionality.

11. REPORT A LISTING OR USER

Users are encouraged to report content or activity that they reasonably believe violates Tradesfolks policies or applicable law.

Reports may include:

• Fake or misleading business information
• Fraudulent listings
• Counterfeit products
• Prohibited products
• Spam
• Intellectual property concerns
• Misleading claims
• Impersonation
• Abusive behavior
• Suspicious transactions
• Other policy violations

Reports should contain sufficient information and supporting evidence where available.

Tradesfolks may review reported content and may take appropriate action, including removing, restricting, suspending, or otherwise limiting access to content or accounts where appropriate.

12. FRAUD AND SECURITY REPORTING

If you believe that a user, listing, transaction, account, or communication involving Tradesfolks may be fraudulent or suspicious, please report it to us as soon as reasonably possible.

Users should provide relevant details such as:

• Business or Seller name
• Listing or product information
• Communication details
• Transaction information
• Screenshots or other evidence
• Any other information that may assist our review

Tradesfolks may investigate suspected fraud, misuse, unauthorized access, or other security concerns and may take appropriate action.

Important: Tradesfolks will not normally ask users to provide passwords, OTPs, PINs, CVVs, or other confidential authentication information.

13. PRIVACY-RELATED SUPPORT

Users may contact Tradesfolks regarding privacy-related matters, including:

• Questions about information collected by Tradesfolks
• Requests concerning personal information
• Requests for correction of information
• Privacy concerns
• Data-related questions
• Questions regarding this Privacy Policy

Privacy-related requests may be subject to reasonable identity verification and applicable legal requirements.

For more information, users should also review the Tradesfolks Privacy Policy.

14. RESPONSE TIMES

Tradesfolks aims to review and respond to support requests within a reasonable period.

Response times may vary depending on:

• Nature and complexity of the issue
• Information provided by the user
• Requirement for additional verification
• Third-party involvement
• Payment or banking processes
• Seller or buyer response
• Technical investigation
• Legal or regulatory requirements
• Volume of support requests

Some matters may require additional time to investigate and resolve.

15. SUPPORT ESCALATION

If a user believes that a support request has not been adequately addressed, the user may request further review by providing:

• Previous support communication
• Relevant order, account, or listing details
• Details of the unresolved issue
• Any additional supporting information

Tradesfolks may escalate the matter to the appropriate internal team depending on the nature of the issue.

16. USER RESPONSIBILITIES

Users are expected to:

• Provide accurate information
• Provide sufficient details when submitting support requests
• Cooperate with reasonable verification requirements
• Communicate respectfully with support personnel
• Avoid submitting fraudulent or intentionally misleading complaints
• Protect their account credentials
• Avoid sharing passwords, OTPs, PINs, CVVs, or similar confidential information
• Follow applicable Tradesfolks policies and terms

Providing false information or intentionally misusing the support system may result in appropriate action against the relevant account.

17. THIRD-PARTY SERVICES

Certain services available through Tradesfolks may involve third-party providers, including payment providers, logistics providers, communication providers, hosting providers, or other service providers.

Where an issue is directly related to a third-party service, Tradesfolks may assist where reasonably possible, but resolution may depend on the relevant third party's systems, policies, procedures, and response times.

18. LIMITATION OF SUPPORT

Tradesfolks will make reasonable efforts to assist users with platform-related issues.

However, support does not guarantee:

• Approval of a particular transaction;
• Acceptance of a return or refund;
• Seller or buyer performance;
• Product availability;
• Successful completion of every transaction;
• Immediate resolution of every technical issue; or
• Resolution of matters outside Tradesfolks' reasonable control.

Where products or services are supplied by independent Sellers, the Seller may remain responsible for the relevant product, service, transaction, delivery, return, refund, or other commercial obligation.

19. SUPPORT ABUSE

Users must not:

• Threaten or harass support personnel;
• Submit knowingly false complaints;
• Repeatedly submit the same complaint without providing new information;
• Attempt to obtain unauthorized refunds or benefits;
• Use support channels for unlawful purposes; or
• Attempt to disrupt or misuse the support system.

Tradesfolks may restrict support access or take other appropriate action where serious or repeated abuse occurs, subject to applicable law.

20. CHANGES TO THIS SUPPORT POLICY

Tradesfolks may update or modify this Support Policy from time to time to reflect changes in our services, support procedures, business practices, legal requirements, or Platform policies.

Any revised version will be published on this page.

Users are encouraged to review this Support Policy periodically.

21. CONTACT US

For support requests, questions, complaints, or concerns regarding Tradesfolks services, please contact:

Tradesfolks Pvt. Ltd.

Website: www.tradesfolks.in
Support Email: support@tradesfolks.in
Phone: +91-7827371373

When contacting us regarding an existing account, order, listing, payment, or transaction, please provide the relevant details so that we can assist you efficiently.

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